There is far more to property management than leasing the properties, collecting rent, organising regular inspections and handling repairs and maintenance.
Over the years, we have personally experienced and learned to deal with myriad situations and challenges arising from property management. We understand that not everything is ‘black and white’ when managing a tenancy and always strive to think outside the box when it comes to looking after your investment.
In choosing our staff, we demand the same high standards as we demand of ourselves. Our people are well trained, chosen for their positive attitude and they are the key to this business as well as the bedrock of Top Shelf’s quality and customer service promise.
Based on our experience, and knowledge of the industry, we know that there are a series of core competencies that an outstanding property management organisation must master and display and these underpin our mission statement.
The Core Competencies that Top Shelf Asset Management are proud to offer our clients include:
Decisive, responsible and committed people
When you engage Top Shelf Asset Management, you engage us at Principal level. As Directors, you can expect us to always take firm, polite and decisive action on your behalf in managing your property.
Knowledgeable AND Experienced
With over 30 years’ direct experience of this specialised industry, we know property management inside out together with current legislation and legal requirements that must be met.
Excellent communication skills
Owners, Investors and Tenants can expect clear, proactive and timely communication in all matters relating to all property management queries – from leasing enquiries through to regular inspection arrangements, managing accounts and dealing with repairs and maintenance promptly and effectively.
Proven ability to work with people
To be an effective property manager working with people must be a pleasure. We especially enjoy this aspect of our work and are decisive and effective when problems arise and the interests of our clients are affected.
It is often said that people do not fail – it’s systems that fail and the blame falls inevitably on people. We understand this and we have invested in up-to-date, time saving technology to streamline processes which in turn ensures our property managers are available to address enquiries and check in with our clients.
A critically important skill in property management is to “look to the horizon” to identify challenges early. We place great importance on preventative maintenance to extend the life of costly installations like heating, cooling, and plumbing systems which translates to a greater return on your investment.
Our attitude to maintenance mirrors our attitude to successfully managing the tenancy: we always think ahead and plan accordingly.
A common industry complaint is that property managers struggle to stay on top of basic management tasks, and property owners report that they often feel left out of the loop. From the outset, Top Shelf Asset Management has been premised on highly organised systems which enable us to handle properties effectively, ensuring that monthly accounts and rental reports are accurate and up-to-date.
Our ‘hub’ system is designed to accommodate our growing business and deliver information in a timely and effective way.
Astute negotiation skills
Good property managers are able to establish rapport and common ground which is the groundwork for successful negotiation and smooth conflict resolution. Our people have these well-developed core skills and navigate adeptly through sensitive matters.
Focussed on compliance
Clients expect and require us to protect their interests and their property as well as money – this is what Top Shelf Asset Management is all about. We implement robust compliance procedures which safeguard against situations that are known to result in unnecessary insurance claims.